Financial Ombudsman Service decision DRN-5172898 involving Zopa Bank Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Arrange and cover costs of collection, inspection and repair of the vehicle. Refund and/or waive monthly payments from May 2024 to date of repair. Pay 8% simple yearly interest on refunded amounts. Pa