Financial Ombudsman Service decision DRN-5969803 involving Volvo Car Financial Services UK Limited. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2024. Remedy: End the finance agreement ensuring Mr H is not liable for monthly rentals after collection. Collect the car without charging for collection. Refund deposit of £22,500. Refund 15% of all monthly repaym