Financial Ombudsman Service decision DRN-5971955 involving Volkswagen Financial Services. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Partially upheld. Year: 2024. Remedy: End agreement and collect car at no further cost, refund deposit contribution, reimburse 20% of monthly repayments from inception to settlement, pay 8% interest on refunds, pay £350 distress compensat