Financial Ombudsman Service decision DRN-3859969 involving Volkswagen Financial Services. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Collect car at no cost, clear outstanding balance, refund deposit, only hold liable for payments up to March 2020 (waive all other payments), refund £1,584 storage costs on proof, remove adverse credi