Financial Ombudsman Service decision DRN-4538468 involving Vauxhall Finance. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2024. Remedy: End the agreement with nothing more to pay. Collect the car at no cost to Mr B. Remove any adverse entries. Refund the deposit. Refund 10% of payments made while in possession of courtesy car. Apply 8