Financial Ombudsman Service decision DRN-5140273 involving Toyota Financial Services. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2022. Remedy: Toyota FS must end the agreement with nothing further to pay, collect the car at no cost, refund the £20,299 deposit and part exchange contribution, reimburse £195 inspection, £379 tracker, £299 leath