Financial Ombudsman Service decision DRN-4861378 involving Stellantis Financial Services UK Limited. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2023. Remedy: Collect car at no cost, end agreement, nothing further to pay. Refund £4,000 deposit and Nov 2023-Jan 2024 payments in full, all payments from March 2024. Refund 10% of Oct 2023 and Feb 2024 payments.