Financial Ombudsman Service decision DRN-4985970 involving Startline Motor Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End agreement with nothing more to pay; collect car; refund £1,200 deposit; refund 20% payments from inception to June 2024; refund full payments from July 2024; add 8% interest; remove adverse credit