Financial Ombudsman Service decision DRN-4544690 involving Startline Motor Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Refund repair costs paid (£12,000 with receipts). Pay the remaining repair balance to the garage. Refund all payments from 19 December 2022 until repair completion. Pay £200 for distress and inconveni