Financial Ombudsman Service decision DRN-5852417 involving Secure Trust Bank. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Refund diagnostic and repair invoices: £78, £264, £3,500.40, £244.35; refund payments during two months when car being repaired; apply 8% interest; pay £200 distress compensation