Financial Ombudsman Service decision DRN-5656028 involving RCI Financial Services Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Mobilize must end the agreement, collect the car, refund deposit of £4,851 plus extras of £448, refund first 6 months payments, reimburse repairs for battery/fuel pressure/suspension, add 8% interest,