Financial Ombudsman Service decision DRN-5886318 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Allow rejection and end agreement; collect car at no cost; refund deposit/part exchange plus 8% interest; refund 10% of instalments 4 Nov 2024 to 23 Feb 2025 with interest; refund all instalments from