Financial Ombudsman Service decision DRN-5834527 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End the agreement ensuring Mr G is not liable for monthly rentals after collection. Collect the car without charge. Refund deposit of £200 with 8% interest. Pay £200 for distress and inconvenience. Re