Financial Ombudsman Service decision DRN-5816600 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End the finance agreement ensuring Mrs E is not liable for rentals after collection. Collect the car at no cost. Refund deposit and all rentals from 17 May 2025 with 8% interest. Pay £200 for distress