Financial Ombudsman Service decision DRN-5754129 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Arrange repairs including vehicle recovery at no cost within reasonable timescale, refund 20% of payments between supply and Sept 19 2024, refund all payments from Sept 20 2024 until repairs, refund s