Financial Ombudsman Service decision DRN-5726687 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Unwind the agreement so Mrs K has nothing further to pay. Collect the car at no extra cost. Reimburse Mrs K's deposit amount. Reimburse diagnostic fee with 8% interest. Pay £250 for distress and incon