Financial Ombudsman Service decision DRN-5570332 involving MotoNovo Finance Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End the hire purchase agreement and collect the car at no cost. Refund deposit of £2,000 with 8% interest. Pay £200 for distress and inconvenience. Remove adverse information from credit file.