Financial Ombudsman Service decision DRN-5020447 involving Mercedes-Benz Financial Services UK Limited. Issue: vehicle-quality. Finance type: PCP. Decision: Upheld. Year: 2022. Remedy: MBFS must end the agreement with nothing further for Mr A to pay, collect the car at no cost, refund the £12,000 deposit, refund 10% of monthly instalments, refund any months where Mr A had no courtes