Financial Ombudsman Service decision DRN-4510253 involving LeasePlan UK Limited. Issue: vehicle-quality. Finance type: Car Finance. Decision: Upheld. Year: 2023. Remedy: End the agreement with nothing further to pay, collect the car at no cost to Miss B, refund rentals paid from 1 June 2023 to settlement date, refund £84 for the independent report, pay 8% simple annua