Financial Ombudsman Service decision DRN-5183103 involving CA Auto Finance UK Limited. Issue: satisfactory-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Refund deposit of £99; Refund rentals from 15 September 2023 to 24 January 2024; Refund 5% of all other monthly rental payments; Refund £276 for expert report; Refund £20 for wheel balancing; Pay £300