Financial Ombudsman Service decision DRN-4455369 involving Zopa Bank Limited. Issue: satisfactory-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Refund all hire payments made since December 2022; Refund any deposit/part exchange contribution; Refund cost of inspection report £240; Pay 8% simple interest; Pay £200 compensation; Remove adverse i