Financial Ombudsman Service decision DRN-5578914 involving Close Brothers Limited. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2023. Remedy: Refund £1,000 deposit, reimburse £102 specialist garage report, add 8% interest, pay £300 compensation. (Note: Car already part-exchanged so rejection not possible but deposit refund appropriate).