Financial Ombudsman Service decision DRN-5562069 involving Close Brothers Limited. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2024. Remedy: End the conditional sale agreement with nothing further to pay and collect the car at no cost. Refund 10% of payments from 4 October 2024 to settlement. Refund advance payment of £7,000 minus £250 war