Financial Ombudsman Service decision DRN-4952259 involving Close Brothers Limited. Issue: vehicle-quality. Finance type: Conditional Sale. Decision: Upheld. Year: 2023. Remedy: Reimburse £630 for timing belt kit and water pump replacement, reimburse proven vehicle recovery costs, reimburse 2.5 monthly repayments, reimburse proven car tax and insurance payments for 2.5 months