Financial Ombudsman Service decision DRN-6057457 involving Carmoola Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End finance agreement with no further payments; refund deposit; refund payments beyond May 2025; reimburse diagnostic costs; reimburse £472.50 hire car costs; add 8% interest; pay £150 compensation; r