Financial Ombudsman Service decision DRN-6029590 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End both agreements with no further payments; collect car at no cost; refund £1,000 advance payment; refund all payments from 1 Jan 2025; refund £75 diagnostic with proof; add 8% interest; pay £300 di