Financial Ombudsman Service decision DRN-5784706 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: PCP. Decision: Upheld. Year: 2025. Remedy: End the finance agreement - Miss E not liable for payments after collection point. Take the car back without charging. Reimburse all repayments post 10 November 2024 with 8% interest. Pay £500 for dis