Financial Ombudsman Service decision DRN-5370762 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: PCP. Decision: Upheld. Year: 2022. Remedy: End agreement, nothing further to pay. Collect vehicle at no cost. Refund advance payment. Refund monthly payments from September 2023 when car became unusable. Refund towing costs (£108). Add 8% inte