Financial Ombudsman Service decision DRN-5316555 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: PCP. Decision: Upheld. Year: 2024. Remedy: End the agreement with nothing further to pay. Remove any adverse information from Mr R's credit file. Collect the car at no further cost. Refund Mr R's deposit of £3,000. Refund any monthly rentals f