Financial Ombudsman Service decision DRN-5132042 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End agreement with nothing further to pay, collect car at no further cost, refund £1,000 deposit, refund monthly payments from 17 April 2024, £400 for distress, remove adverse credit information.