Financial Ombudsman Service decision DRN-4972989 involving CA Auto Finance UK Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2023. Remedy: CA must pay for non-wear repairs, refund 100% of payments during repair period, refund 70% during courtesy car period, refund 5% during unsatisfactory quality period, refund inspection costs of £150,