Financial Ombudsman Service decision DRN-5974106 involving BMW Financial Services (GB) Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End the finance agreement, collect the car without charging for collection, keep monthly repayments due up until May 2025 and refund all other repayments, refund 10% of all payments made from August 2