Financial Ombudsman Service decision DRN-5958723 involving BMW Financial Services (GB) Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: End the hire purchase agreement and arrange for car collection at no cost to Miss A. Refund advance payment of £6,614.37. Refund monthly payments made from 22 October 2025 onwards. Reimburse cost of t