Financial Ombudsman Service decision DRN-4154722 involving Blue Motor Finance. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2021. Remedy: End agreement with nothing further to pay, collect car, refund £1,200 deposit, refund 10% payments up to Feb 2022 and Mar-May 2022 (impaired use), refund all payments from May 2022, add 8% interest, p