Financial Ombudsman Service decision DRN-5769788 involving Ald Automotive Limited. Issue: vehicle-quality. Finance type: Hire Purchase. Decision: Upheld. Year: 2024. Remedy: Refund full rental payments from 22 December 2024 onwards with 8% simple interest. Refund £60 recovery cost with interest. Pay total of £250 for distress and inconvenience. Ensure no negative informat